Vanessa and Xander are Looking for a Community Manager to help take their team to the next level!

Meet Vanessa and Xander!

Vanessa is a licensed psychotherapist with 20 years of experience in the sex therapy field. Xander is a regular dude who’s been married to a sex therapist for over a decade With a mission to take the intimidation out of getting intimate, Vanessa and Xander are a dynamic team dedicated to revolutionizing intimate relationships.

To learn more please visit: https://vmtherapy.com/

Core Responsibilities

• Lead the vision, strategy, and roadmap for courses and new membership offering
• Refine customer journey and oversee product development through all phases from concept to launch
• Prioritize features based on business goals, user needs, and technical constraints
• Monitor key metrics and adjust strategy based on performance data
• Manage product updates
• Manage Customer Service team to ensure excellent customer experience
• Work collaboratively with Head of Sales and Marketing and Head of Content Marketing, advocating for customer and product needs

Membership Launch and Community Management

• Partner with Head of Sales and Marketing to define pricing tiers and promotional offers
• Coordinate with Head of Content Marketing to identify exclusive content for membership levels
• Oversee community support initiatives within the membership platform
• Design and implement engagement strategies for membership retention

Content and Curriculum Planning

• Collaborate with CEOs on curriculum planning and learning pathways
• Design and optimize lead magnet ideas to drive membership conversions
• Consult on webinar content planning

Research, Feedback, and Optimization

• Design and implement feedback surveys
• Analyze customer survey results to inform product decisions
• Share user insights and behavior patterns with sales and marketing teams

Strategic Planning

• Collaborate with CEOs to create long-term vision for product ecosystem and membership growth
• Identify opportunities for new features or offerings based on market trends
• Balance innovation with maintenance of existing products
• Align product strategy with overall company objectives

Qualifications:

• 7+ years of online product management experience, preferably in digital education, membership platforms, or community management.
• Proven track record of leading product vision, strategy, and roadmap development.
• Strong analytical skills with the ability to interpret performance data and adjust strategy accordingly.
• Excellent leadership skills, including team management and cross-functional collaboration.
• Experience with customer journey optimization, feature prioritization, and product lifecycle management.
• Highly organized, driven, and a self-starter.
• Ability to anticipate needs and deliver effective solutions.
• Positive attitude, coachable, and always eager to learn

Our Dream Teammate will be:

• A proactive problem solver
• A strategic planner
• Focused on values and mission of the company
• Enthusiastic and positive
• MASSIVELY organized
• Driven
• A self-starter
• Ability to predict & deliver
• Able to anticipate needs and provide solutions
• Always learning and coachable
• Positive/willingness to lean in

Location: Remote